Customer Satisfaction Market Research

Brandspeak are an experienced customer satisfaction market research agency with over 20 years in the industry

Customer Satisfaction Research Brand Speak Market Research
Customer Satisfaction Research Brand Speak Market Research

Customer Satisfaction is Always Important

As a B2C or B2B organisation operating in a highly competitive market place you will already understand the importance of building customer satisfaction and loyalty.

But did you know:

82% of customers have stopped doing business with a company because of poor customer service.

Brandspeak is a specialist customer satisfaction market research agency. On behalf of our clients we measure customer satisfaction and loyalty. We track these metrics over time so you can monitor how your customers think you’re performing.

What is Customer Satisfaction Market Research?

Brandspeak conducts customer satisfaction research using qualitative or quantitative research, and / or social media listening. The ultimate purpose of customer satisfaction research is to provide the brand with the understanding necessary to identify;

  • Where the brand is providing levels of customer experience that may be harming its competitiveness and ability to acquire or retain customers
  • The different causes of that dissatisfaction and the remedial actions required as a minimum to improve customer satisfaction to acceptable levels
  • The key benchmarks and metrics with which to monitor levels of customer satisfaction over time
Customer Experience Analysis  
But we won’t just tell you how your brand is performing, we can help you improve it too, by identifying:

Find Out What Your Customers Value Most

By delivering all of the above we can also tell you a lot about your customers’ attitudes to customer service and brand experience delivery.

We can tell you what they value most so you know where to invest in experience delivery.

We’ll tell you if there are areas of customer experience delivery where you can actually afford to scale back investment without affecting satisfaction levels.

Our approach to customer satisfaction and loyalty assessment covers both digital and non-digital environments.

Depending on your requirements, we may use online customer satisfaction surveys, phone interviews and intercepts, to determine overall levels of satisfaction and loyalty.

Or we may use auto-ethnography, accompanied shops web-assisted surfs or depth interviews to deep-dive on elements of the overall experience, to provide further diagnosis.

Get in Touch

Brandspeak are experts in customer satisfaction measurement. If we can help you, or if you just want to chat through your own brand’s situation, please get in touch or call: +44 (0) 203 858 0052  

Customer Satisfaction Research Brand Speak Market Research

Our Market Research Toolkit

We have an extensive range of market research tools, each of which falls in to one of the four categories shown here. 

What Clients Say About Our Agency

Customer Satisfaction Research Brand Speak Market Research
Customer Satisfaction Research Brand Speak Market Research
Customer Satisfaction Research Brand Speak Market Research
Customer Satisfaction Research Brand Speak Market Research
Customer Satisfaction Research Brand Speak Market Research
Customer Satisfaction Research Brand Speak Market Research
Customer Satisfaction Research Brand Speak Market Research
Customer Satisfaction Research Brand Speak Market Research
Customer Satisfaction Research Brand Speak Market Research
Customer Satisfaction Research Brand Speak Market Research
Customer Satisfaction Research Brand Speak Market Research
Customer Satisfaction Research Brand Speak Market Research
Customer Satisfaction Research Brand Speak Market Research
Customer Satisfaction Research Brand Speak Market Research
Customer Satisfaction Research Brand Speak Market Research
Customer Satisfaction Research Brand Speak Market Research
Customer Satisfaction Research Brand Speak Market Research
Customer Satisfaction Research Brand Speak Market Research
Customer Satisfaction Research Brand Speak Market Research
Customer Satisfaction Research Brand Speak Market Research
Customer Satisfaction Research Brand Speak Market Research
Customer Satisfaction Research Brand Speak Market Research
Customer Satisfaction Research Brand Speak Market Research
Customer Satisfaction Research Brand Speak Market Research
Customer Satisfaction Research Brand Speak Market Research
Customer Satisfaction Research Brand Speak Market Research
Customer Satisfaction Research Brand Speak Market Research
Customer Satisfaction Research Brand Speak Market Research
Customer Satisfaction Research Brand Speak Market Research
Customer Satisfaction Research Brand Speak Market Research
Customer Satisfaction Research Brand Speak Market Research
Customer Satisfaction Research Brand Speak Market Research
Customer Satisfaction Research Brand Speak Market Research
Customer Satisfaction Research Brand Speak Market Research
Customer Satisfaction Research Brand Speak Market Research
Customer Satisfaction Research Brand Speak Market Research
Customer Satisfaction Research Brand Speak Market Research
Customer Satisfaction Research Brand Speak Market Research
Customer Satisfaction Research Brand Speak Market Research
Customer Satisfaction Research Brand Speak Market Research
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