Customer Experience Research Agency

Brandspeak is a leading customer experience research agency based in the UK, developing exceptional customer experiences that go beyond the conscious and sub-conscious needs of your customers.
Customer Experience Brand Speak Market Research
Customer Experience Brand Speak Market Research
Why Enlist a Customer Experience Research Agency?
Whatever your sector, proposition and means of distribution, Brandspeak has the expertise to optimise your brands customer experience, ensuring each touch point and channel reflects the conscious and sub-conscious needs, expectations and behaviours of your customers.
A Pragmatic Approach to Customer Experience Research
Configuring market-leading customer (CX) or user experience (UX) at each touch point can be expensive. That’s why it’s important to know where it’s OK to provide an experience that is just good and where your brand should invest more to deliver one that delights.

Case Studies

Using customer experience to drive brand positioning

Developing a brand through consumer engagement

Store customer experience optimisation
How Do We Carry Out Customer Experience Research?

Customer experience optimisation is never a one size fits all exercise.

That’s why, before we assess the customer journey we’ll take a good look at your customers – to make sure we understand their different experience-related attitudes, needs and drivers.

We’ll also look at their broader, category and brand references – to identify the different expectations that these create.

Armed with this vital, contextual understanding, we will then accompany each research subject on their customer journey, reviewing the nature of their experience at each touch point.

Our customer-centric approach means we won’t just identify the individual customer experience issues and pain points, we’ll also be able to explain which consumers they most affect and the wider impact they have on that customer’s attitude towards your brand.

From the brand perspective, we’ll also be able to explain the impact of those issues on your brand’s ability to drive levels of customer acquisition, retention or satisfaction.

Finally, we’ll identify the nature of the individual solutions required, from the customer’s point of view.

Research methodologies

Our customer experience research methodologies, include:

Impactfully Communicate Results

However, optimising the consumer journey isn’t just about identifying and addressing the issues.

More than any other form of research project, it also requires impactful communication of the results back in to the organisation, particularly to those working on the front line with customers.

That’s why we turn experience footage in to compelling stories for stakeholder teams to work with. 

Talk to Us About Customer Experience Research

For more information about how Brandspeak can help you with your customer experience project please contact us on : +44 (0) 203 858 0052 on at enquiries@brandspeak.co.uk

 

Customer Experience Brand Speak Market Research

Our Market Research Toolkit

We have an extensive range of market research tools, each of which falls in to one of the four categories shown here. 

What Clients Say About Our Agency

Customer Experience Brand Speak Market Research
Customer Experience Brand Speak Market Research
Customer Experience Brand Speak Market Research
Customer Experience Brand Speak Market Research
Customer Experience Brand Speak Market Research
Customer Experience Brand Speak Market Research
Customer Experience Brand Speak Market Research
Customer Experience Brand Speak Market Research
Customer Experience Brand Speak Market Research
Customer Experience Brand Speak Market Research
Customer Experience Brand Speak Market Research
Customer Experience Brand Speak Market Research
Customer Experience Brand Speak Market Research
Customer Experience Brand Speak Market Research
Customer Experience Brand Speak Market Research
Customer Experience Brand Speak Market Research
Customer Experience Brand Speak Market Research
Customer Experience Brand Speak Market Research
Customer Experience Brand Speak Market Research
Customer Experience Brand Speak Market Research
Customer Experience Brand Speak Market Research
Customer Experience Brand Speak Market Research
Customer Experience Brand Speak Market Research
Customer Experience Brand Speak Market Research
Customer Experience Brand Speak Market Research
Customer Experience Brand Speak Market Research
Customer Experience Brand Speak Market Research
Customer Experience Brand Speak Market Research
Customer Experience Brand Speak Market Research
Customer Experience Brand Speak Market Research
Customer Experience Brand Speak Market Research
Customer Experience Brand Speak Market Research
Customer Experience Brand Speak Market Research
Customer Experience Brand Speak Market Research
Customer Experience Brand Speak Market Research
Customer Experience Brand Speak Market Research
Customer Experience Brand Speak Market Research
Customer Experience Brand Speak Market Research
Customer Experience Brand Speak Market Research
Customer Experience Brand Speak Market Research
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